Shipping Policy

 

At EIG Living, we prioritize efficient and reliable delivery to ensure customer satisfaction. Our shipping services are exclusively available within the United Kingdom.

Order Processing Time:

All orders are processed and dispatched from our UK fulfilment centre within 1-2 business days. Orders are not processed or shipped on weekends or holidays. In case of high order volume, deliveries may be delayed by a few days. If there is a significant delay, we will contact you via email or phone.

Delivery Services and Estimates:

We use trusted courier services such as Royal Mail, DPD, and other local couriers for deliveries within the UK. Delivery charges will be calculated and displayed at checkout. Estimated delivery times:

• Standard Delivery: 2-3 business days

• Next-Day Delivery: 1-2 business days

Delivery Confirmation & Tracking:

Customers will receive a confirmation email with tracking details once their order has been dispatched. Tracking information will be active within 24 hours, allowing real-time monitoring of the delivery status.

Lost or Stolen Packages:

We are not responsible for lost or stolen packages confirmed as delivered to the provided address. If this occurs, please contact the courier with the provided tracking information.

Damages:

EIG Living is not liable for any products damaged during transit. If you receive a damaged order, please contact the courier directly to file a claim. Retain all packaging materials and damaged goods for the claims process.

Unforeseen Delays:

While we strive to meet estimated delivery times, unforeseen circumstances such as adverse weather or logistical issues may occasionally cause delays. We recommend monitoring your tracking information for updates and reaching out to our customer service team for any concerns.

Returns and Refunds:

For details on returns, please contact

Email: support@eigliving.co.uk

WhatsApp: +44 7342 537125

Thank you for shopping with EIG Living!