Discover more in our FAQ
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Support hours: Monday-Friday, 7am-3pm
1. What are Himalayan Salt Lamps?
1. What are Himalayan Salt Lamps?
Himalayan Salt Lamps are natural crystal lamps hand-carved from pure pink Himalayan salt. When lit, they emit a warm amber glow and are believed to have health benefits including air purification, mood enhancement, and improved sleep.
2. Do Himalayan Salt Lamps actually purify the air?
2. Do Himalayan Salt Lamps actually purify the air?
While scientific evidence is still growing, many users report fresher air and reduced allergy symptoms. The lamps are said to attract and trap airborne particles through hygroscopy, which may help purify the air.
3. Are Himalayan Salt Lamps safe around pets and children?
3. Are Himalayan Salt Lamps safe around pets and children?
Yes, they are generally safe. However, keep them out of reach of pets who might be tempted to lick the salt, as excessive salt consumption can be harmful.
4. Are all your products made from real Himalayan salt?
4. Are all your products made from real Himalayan salt?
Yes! We source all our products directly from the Himalayan region in Pakistan, ensuring 100% authenticity and natural purity in every piece.
5. Do the lamps come with bulbs and cords?
5. Do the lamps come with bulbs and cords?
Yes, each lamp comes with a UK standard plug cord and a pre-installed bulb, so it’s ready to plug in and enjoy right out of the box
6. How do I care for my salt lamp?
6. How do I care for my salt lamp?
- Keep it away from excessive moisture or humidity.
- If it ‘sweats,’ just wipe it with a dry cloth.
7. What sizes do the lamps come in?
7. What sizes do the lamps come in?
Each Himalayan Salt Lamp is unique in shape, weight, and dimensions. We offer a variety of sizes to suit your space — from small desk-friendly lamps to large statement pieces.
All specific weights and measurements are listed in the product description, so please make sure to review them carefully before placing your order.
8. Can I leave my salt lamp on all night?
8. Can I leave my salt lamp on all night?
Yes, it's completely safe to leave your lamp on overnight. In fact, many customers enjoy the soft glow while they sleep!
9. Do you ship internationally?
9. Do you ship internationally?
Currently, we ship across the UK. International shipping options will be available soon — stay tuned!
10. What is your exchange policy?
10. What is your exchange policy?
If your lamp arrives damaged, or there’s an issue with the cord, switch, or bulb, please contact us within 24 hours of delivery and provide photo or video evidence of the issue.
Our customer support team will review your concern and assist you with a replacement or exchange if eligible.
📧 Email: support@eigliving.co.uk
📱 WhatsApp: +44 7342 537125
We’re here to help — your satisfaction is our priority!
11. How long does delivery take?
11. How long does delivery take?
Orders are processed within 1–2 business days from our UK fulfilment centre.
We use trusted couriers like Royal Mail and DPD.
Delivery options:
- 2–3 business days
- 1–2 business days
Delivery fees are shown at checkout. Tracking info will be emailed once dispatched.